Bet Jee Privacy Policy – How We Handle Your Personal Data

Bet Jee operates the online betting and gaming platform available at betjee.me. In this Privacy Policy, references to "Bet Jee", "we", "us" or "our" refer to the entity operating the Bet Jee platform. References to "you", "your" or "the player" refer to any individual who accesses, registers on or uses the Bet Jee platform.

Bet Jee acts as the data controller for personal data collected through the platform. This means we are responsible for deciding what data is collected, why it is collected and how it is processed. If you have any questions about our role as data controller or about any aspect of this Privacy Policy, please contact us using the details in Section 14.

This policy applies to all personal data collected through the Bet Jee website, mobile interface and any associated services — including payment processing, customer support interactions and marketing communications.

Bet Jee collects the following categories of personal data from players:

Bet Jee does not collect sensitive personal data such as biometric identifiers, medical records or political opinions unless specifically required by law and disclosed to you at the point of collection.

Bet Jee collects personal data through the following methods:

• Direct collection: Information you provide when registering, completing a KYC form, making a deposit or withdrawal, contacting support or participating in a promotion.
• Automated collection: Technical and behavioural data collected automatically when you access the Bet Jee platform — including your IP address, device identifiers, browser type and clickstream data. This is collected via server logs, cookies and similar tracking technologies (see Section 7).
• Payment providers: When you make a deposit or withdrawal using Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card, the relevant payment provider confirms transaction status to Bet Jee. We do not store full card numbers or mobile wallet PINs on our servers.
• Third-party verification services: When we conduct identity verification checks, we may receive confirmation data from CNIC verification or document authentication services. These services confirm identity without transmitting your full document data back to Bet Jee's primary servers.
• Publicly available sources: In fraud prevention contexts, we may reference publicly available information to verify identity or investigate suspicious activity.

Bet Jee uses your personal data for the following specific purposes:

• Account management: To create, maintain and operate your Bet Jee player account, including processing login authentication and managing your balance.
• Payment processing: To facilitate deposits and withdrawals through your chosen Pakistani payment method and to maintain accurate transaction records.
• Identity verification and KYC: To verify that you are who you say you are, that you meet the minimum age requirement of 18, and that your account is not being used for financial crime. This is a legal obligation under anti-money laundering regulations.
• Fraud prevention and security: To detect, investigate and prevent fraudulent transactions, unauthorised account access, bonus abuse and other prohibited conduct as defined in our Terms and Conditions.
• Legal and regulatory compliance: To meet obligations under applicable laws, including responding to lawful requests from regulatory authorities, law enforcement agencies and courts.
• Responsible gaming: To monitor betting patterns for signs of problem gambling, to enforce player-set limits and exclusions, and to proactively reach out to players who show indicators of harmful gambling behaviour.
• Platform improvement: To analyse aggregate behavioural data and improve the Bet Jee user experience, platform stability and feature set. This analysis uses anonymised or aggregated data wherever possible.
• Customer support: To respond to your queries, resolve disputes and process feedback through our support channels.
• Marketing communications: To send you relevant promotions, bonus offers and platform updates — only where you have consented to receive such communications (see Section 12).

Bet Jee processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the agreement between you and Bet Jee — including operating your account, processing payments and settling bets.
• Legal obligation: Processing required to comply with applicable laws — including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements and responses to lawful authority requests.
• Legitimate interests: Processing that serves Bet Jee's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring and service improvement — provided these interests do not override your fundamental privacy rights.
• Consent: Processing based on your explicit opt-in consent, specifically in relation to receiving marketing communications. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Bet Jee does not sell your personal data to third parties for their independent commercial use. We share your data only in the following circumstances and only with the minimum information necessary:

• Payment processors: We share transaction data with Easypaisa, JazzCash, NayaPay, SadaPay, IBFT network operators and card processors solely to facilitate your deposits and withdrawals. These providers are contractually bound to handle your data securely and only for payment processing purposes.
• Identity verification services: When conducting KYC checks, we may share identity document data with authorised verification service providers. These providers confirm authentication results to Bet Jee without retaining copies of your documents beyond the verification period.
• Fraud prevention partners: We may share device fingerprint data, IP information and behavioural risk signals with fraud detection platforms to protect the integrity of the Bet Jee platform and all its players.
• Legal authorities: We will disclose personal data to regulatory bodies, law enforcement agencies or courts if required to do so by applicable law, a valid court order or in connection with the investigation of serious criminal activity. We will notify you of such disclosure unless legally prohibited from doing so.
• Responsible gaming organisations: In limited circumstances, if we are required by law or if you have separately consented, we may share data with national responsible gambling registries to enforce multi-operator self-exclusion schemes.
• Business transfers: If Bet Jee undergoes a merger, acquisition or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

All third parties with whom Bet Jee shares personal data are required to maintain appropriate technical and organisational security measures and may only process your data for the specific purpose for which it was shared.

Bet Jee uses cookies and similar tracking technologies on the betjee.me platform. Here is what that means and how it affects you:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in and security cookies that prevent cross-site request forgery. You cannot opt out of essential cookies without impacting the platform's ability to operate.
• Performance cookies: Used to collect aggregate, anonymised data about how players navigate the platform — which pages are visited most, where players encounter errors and how long pages take to load. This data helps Bet Jee improve the platform experience. These cookies do not identify you individually.
• Functional cookies: Remember your preferences — such as language settings, preferred payment method and display preferences — to provide a more personalised experience on return visits.
• Analytics cookies: Bet Jee uses analytics tools to understand aggregate user behaviour and identify opportunities to improve the platform. Analytics data is processed in anonymised or pseudonymised form.

Most browsers allow you to manage cookie preferences through their settings. You can choose to block or delete cookies, though blocking essential cookies will affect the functionality of the Bet Jee platform. Your cookie preference settings can be updated at any time through your browser's privacy controls.

Bet Jee retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory minimum retention periods. Our standard retention schedule is as follows:

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual player. Aggregated, anonymised data may be retained indefinitely for statistical and platform improvement purposes.

Bet Jee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and the Bet Jee platform is encrypted using TLS (Transport Layer Security). You can verify this by checking for the padlock icon and HTTPS prefix in your browser's address bar when visiting betjee.me.
• Encryption at rest: Sensitive personal data stored on Bet Jee servers — including identity documents and financial records — is encrypted at rest using industry-standard encryption protocols.
• Access controls: Access to personal data within Bet Jee is restricted on a strict need-to-know basis. Only staff members whose job function requires access to specific categories of player data can access those records, and all access is logged and audited.
• Secure payment handling: Bet Jee does not store full card numbers or mobile wallet PINs on its primary servers. Payment data is tokenised and handled through PCI-DSS compliant payment processors.
• Regular security reviews: Bet Jee's technical infrastructure undergoes regular security assessments, including penetration testing, vulnerability scanning and code security reviews.
• Staff training: All Bet Jee employees who handle personal data receive data protection training and are contractually bound by confidentiality obligations.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your Bet Jee account has been compromised, please contact support immediately at support@betjee.me and change your password. We will act promptly to investigate and mitigate any breach.

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, Bet Jee will notify affected players without undue delay and provide information about the nature of the breach, the data affected and the steps we are taking to address it.

As a Bet Jee player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting us at support@betjee.me. We will respond within 30 days of receiving your request.

Bet Jee's platform is strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we discover that an account has been registered by or on behalf of a minor, we will immediately close the account, return any deposited funds where possible and delete all associated personal data.

If you are a parent or guardian and believe your child has created a Bet Jee account or provided personal data to our platform, please contact us immediately at support@betjee.me. We take these reports very seriously and will act swiftly.

We also recommend that parents and guardians use parental control software on shared devices to prevent minors from accessing online betting platforms, including Bet Jee.

Bet Jee may send you promotional communications about bonuses, new features, special events and platform updates. We will only send marketing communications where you have:

• Explicitly opted in to receive them during registration or through your account settings, or
• Previously engaged with similar Bet Jee promotions and have not opted out, in which case we may send communications about directly comparable offers.

Marketing communications from Bet Jee may be delivered via SMS, email, or push notification (if you have enabled notifications on your device). You can opt out of any or all of these channels at any time by:

• Updating your communication preferences in your Bet Jee account settings, or
• Clicking the unsubscribe link in any marketing email, or
• Replying STOP to any marketing SMS from Bet Jee, or
• Contacting support at support@betjee.me and requesting removal from marketing communications.

Opting out of marketing communications will not affect your ability to use the Bet Jee platform or your access to essential transactional communications such as deposit confirmations, withdrawal notifications and account security alerts — these are sent regardless of marketing preferences as they are necessary for the operation of your account.

Bet Jee may update this Privacy Policy from time to time to reflect changes in our data processing practices, platform features, legal requirements or industry standards. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Display a prominent notification on the Bet Jee platform for at least seven days before the changes take effect.
• Send a notification to your registered email address summarising the key changes.

If you continue to use Bet Jee after the effective date of a revised Privacy Policy, you acknowledge the updated policy. If you disagree with any material change, you have the right to close your account and withdraw your balance before the changes take effect.

We encourage you to review this page periodically to stay informed about how Bet Jee protects your personal data.

If you have any questions about this Privacy Policy, want to exercise your data rights or wish to make a complaint about how Bet Jee has handled your personal data, please get in touch:

• Email: support@betjee.me
• Subject line: Please use "Privacy Request" or "Data Rights Request" for faster routing to the right team.
• Live Chat: Available within the Bet Jee platform for general queries.

We aim to respond to all privacy-related requests within 30 calendar days. For complex requests — such as full data access requests covering several years of account history — we may require up to 60 days and will notify you if an extension is needed.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the applicable data protection authority in your jurisdiction.